Customer service questions are responded to within 48 hours during business hours of operation. If you do not receive a response you can resend your inquiry.
Q: Where do you ship from?
A: Our products are all shipped from our warehouses in US or Canada. In most cases your items will be delivered from the warehouse which is closest to you for faster delivery.
Q: How long does it take to receive the items?
A: It normally takes about 1-2 weeks for most cities.
Once your order has been shipped, a confirmation email with a carrier tracking number will be sent out.
To look up the status of your order, simply visit your customer account on the website.
This shipping policy covers all tran.scend products available on tran-scend.com or any Affiliate's replicated website.
Tran.scend products and Transcend Lifestyle Co. clothing/lifestyle products may ship separate. You will notice separate tracking numbers for each shipment.
Please allow up to 7-10 business days for your order to be processed (sometimes a lot sooner and sometimes a little longer), we take your safety and quality of our products very seriously. Some of our products are made to order to cut down on the amount of preservatives used, keeping the integrity of our products at the forefront at all times, so wait times may be longer. If 10 business days have passed and you have not received a shipping notification with your tracking information, please feel free to reach out to our customer support team (email@example.com), they would be glad to assist you. To estimate delivery time, please take into account the processing time in addition to the time indicated by your selected shipping method at checkout. Orders are processed Monday through Friday, excluding holidays. The shipping carrier chosen at the time of checkout is responsible for the delivery of your package. In the case of a lost package, it is the responsibility of the carrier and all inquiries must be directed to the carrier.
INTERNATIONAL SHIPPING: Once international orders arrive at their destination country there is a possibility that the country will charge duty taxes. Because this is a tax set by the destination country it is the sole responsibility of the recipient. We are not made aware of these fees therefore do not charge these fees ahead of time. Please take this into consideration before ordering. Refunds will not be issued in these instances. If a package is marked as "return to sender" at the recipients discretion, these will be dealt with in a case to case manner. If our customer support team decides to issue a refund in this situation, a refund will be issued via store credit, minus the shipping charges paid by tran.scend (no exceptions).
COMBINED/PARTIAL SHIPPING: Shipping fees are automatically charged on every order; if multiple orders are placed in close proximity to each other (meaning two different order numbers), it is possible that the two orders will be shipped together in the same package, to save on waste i.e. shipping materials, time and effort of our staff, mail carriers, gas efficiency etc. Likewise, If a portion of your order is not ready to ship, it is possible that we will ship the portion of your order that is ready to ship, and ship the remainder once it arrives; at no extra cost to you.
HOLIDAY SHIPPING: We may experience shipping delays as the holiday season unfolds. We vow to ship all orders as quickly as possible. PLEASE do not reach out to customer service unless it has been longer than 10 business days from the time you placed your order and tracking on your order still shows "unfulfilled." This will ensure that our staff can devote the time they need to shipping and receiving during our busy season.
REFUNDS: Refunds will not be issued due to extended shipping times. We appreciate your patience; although we are rapidly growing we are still a small (family ran) business.
You can learn more about that here: https://tran-scend.com/pages/return-policy